Terms and Conditions

Payment: A 10% deposit is required on booking and the balance payment is required at least 14 days prior to the tour. Payment can be made by Bank transfer. An invoice with bank details will be provided when a confirmed booking is received.

Cancellation Terms:

By the client: Should the hirer wish to cancel any Guiding arrangement; the company reserves the right to charge a cancellation fee for any cancellation made within 30 days of the tour date on the following scale.

• 30 – 14 days prior to tour date: 10% of full tour price
• 13 – 7 days: prior to tour date: 50% of full tour price
• 6 – 1 days: prior to tour date: 100% of full tour price

By the Company: In the event of any emergency, riot, civil commotion, strike, lock out, stoppage or restraint of labour or on the happening of any event over which the Company has no control (including adverse weather and road conditions) or in the event of the Hirer taking any action to vary agreed conditions unilaterally, the Company may, by returning all money paid and without further or other liability, cancel the contract.

Fees for Talks, Presentations, Heritage Guide and Speaker training.

Fees for Heritage Advice – Please see the Heritage page for information – Fees & Terms are subject to negotiation and are dependent upon services required.

Insurance

Although  our tours are covered by ITG insurance for the duration of the tour, clients are strongly recommended to purchase their own Travel Insurance.

Privacy Policy

Signed up followers of Alexatourguide newsletter  (sent monthly) sign up knowingly, opting into the emails serviced by Mailchimp. If they did not sign up online they signed up by voluntarily giving their email addresses after a tour.

All personal data is protected and stored for the sole purpose of sending the Alexatour monthly newsletter with latest blog posts, updates and marketing. Personal data will never be shared with any third parties, ever.

As a member of the ITG, Guild of Tourist Guides and the North West Tourist Guides Association, I additionally follow the T& C set out by them, not covered in the above text.

NB Payment must be made in Pounds Sterling via direct bank transfer